Support

Browse cottage food sellers near you, place an order, and pick it up at the seller's scheduled time and location. Most orders are paid online via secure card payment; some sellers also offer pay-at-pickup.

View your orders for status updates, the pickup time, and the exact address (the full address is revealed once a seller accepts the order).

Trouble with an order? Message the seller through the order page first. If you can't reach them or there's a problem we should know about, email us.

Set up your storefront, add products, choose pickup locations and times, and connect a payment account so buyers can check out. Each state has its own cottage food rules — see the Compliance Center for what's allowed where you live.

Need help with verification documents, payouts, or storefront design? Email us — include your seller business name so we can find your account quickly.

Card payments are processed by Stripe or, for some Pro sellers, Square. LocalCottageFoods.com never sees or stores your full card number. Refunds are issued by the seller through the same processor that took the original payment; they typically take a few business days to settle back to your card.

For Pro plan subscriptions and managing your subscription, visit localcottagefoods.com/pricing in your web browser. Pro plans cannot be purchased or managed inside the iOS app.

You can delete your account at any time from your account page (shoppers) or your seller profile (sellers). Deleting your account permanently disables sign-in and removes your name, email, and profile photo from the platform.

Past orders and message records are kept for legal and tax recordkeeping but will show as “Deleted user” to the other party. Sellers with open orders (pending, accepted, or ready) need to complete or cancel them before deleting.

Need an account restored within 30 days of deletion? Email us.

In any conversation, hover over a message to report it for review. Reports are flagged for our admin team and triaged within 24 hours. We may hide messages, redact contact details, or lock conversations as needed.

You can also block another user from any conversation. Blocking prevents either of you from sending new messages. Past messages remain visible so order history is preserved.

For urgent safety concerns, email us with the URL of the conversation or order.

Cottage food laws vary by state. Sellers are responsible for following the rules where they live, including approved foods, labeling, and any required permits or inspections. The Compliance Center summarizes the rules per state and links to official sources.

LocalCottageFoods.com is a marketplace and does not produce, prepare, package, or ship food. We verify cottage food registration documents where available, but the seller is the party legally responsible for food safety.

If you experience a quality or safety issue with an order, please email us right away with the order ID, photos if applicable, and a brief description.

The FAQ covers common shopper and seller questions. If you don't see your answer there, email us at hello@localcottagefoods.com.